Did you know that the global IT industry was valued at $4.8 trillion in 2020 and is expected to reach $5.2 trillion in 2021? It should be evident that IT services are a key part of business, no matter what industry you’re in!
While you might have an in-house IT team, in many cases, that’s not enough. Many companies are turning to managed IT services, which help supplement any technological needs.
Are you now interested in hiring a managed IT company? Then keep reading. Below are some questions you should ask before hiring one.
What Are Your Qualifications and Certifications?
These people will be handling your company’s data, so you don’t want to just hire anyone. Their staff members should be certified in several areas, such as Microsoft Certified Solutions Associate (MCSA) and Cisco Certified Network Associate (CCNA).
The company itself should have good vendor partnerships. Not to mention, they should have extensive years of experience.
How Big Is Your Staff?
A managed IT company that’s huge might not value their smaller customers as much. As a result, you might get lost in the shuffle.
On the other hand, a very small company might not have the proper staff to handle all client requests. So if they get overwhelmed, your IT might suffer.
As a general rule of thumb, it’s best to go with a medium-sized company.
Do You Have After-Hours Support?
IT issues can happen at any time, which is why it’s important that you choose a managed IT company that has after-hours support.
When you find a local company, they might even onsite support! So if that’s important to you, make sure to ask about both after-hours and in-person help.
Is IT Service Management Your Main Service?
In order to reach out to more clients, some businesses are providing managed IT services in addition to their main ones, such as printer and copier sales. You want to stay away from these businesses, as they won’t be great at this side job.
Try to stick with companies who provide IT managed services as their main offering. This ensures that they’ll have a dedicated team of technicians who are experienced and skilled.
Do You Have Client References?
Any company worth their salt should be able to provide client references, no matter what. Not only does this prove they’ve provided excellent service before, but this also gives you a chance to ask some questions!
You can ask prior clients what they liked about the company, what the weaknesses were, and pick their brains a little more.
Choose the Best Managed IT Company
By asking the above questions, you’ll be able to choose the best managed IT company for both your needs and budget. Not every IT company is a good fit for every business, so it’s important that you take your time and go with your gut feelings.
In the end, you’ll end up with the best fit that’ll serve you well for years to come!
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